Occupational Certificate 99669:
Retail Sales Advisor
Occupational Certificate: Sales Assistant (General) (Retail Sales Advisor)
SAQA ID: 99669 (WR Seta)
QCTO Curriculum Code: 522301001
Credits: 54
NQF Level 03
Duration: 4 x Contact Sessions + 40 days of learning and workplace experience
Qualification Overview for Retail Sales Advisor:
At last, there is an accredited “selling skill” qualification in South Africa with the 99669 Occupational Qualification! The qualification prepares learners to excel as Retail Sales Advisors, pivotal in selling goods in retail and wholesale environments, including FMCG, clothing, and furniture. Key skills developed include attending to diverse customer needs, resolving queries, enhancing customer service, and driving sales in full-service retail settings.
For whom is this course intended:
The SAQA Qualification ID 99669, Occupational Certificate: Sales Assistant (General) (Retail Sales Advisor), is designed for individuals seeking to work in the wholesale and retail sector. This qualification prepares learners to operate effectively in roles such as Retail Sales Advisor or Sales Assistant. These professionals are responsible for selling goods and services like Fast Moving Consumer Goods (FMCG), clothing, furniture, and specialty merchandise in retail or wholesale environments. They focus on customer service, handling queries, and building customer relationships to drive sales and improve business performance. This qualification is particularly critical for the functioning of businesses in the wholesale and retail sectors, as sales assistants play a key role in generating income and building customer relationships. The skills and knowledge developed by this qualification are vital for individuals aiming to excel in these roles, contributing to the profitability and efficiency of retail businesses.
Industry Significance:
Sales Assistants are crucial in the Wholesale and Retail sector, generating revenue and fostering customer relationships. This Occupational qualification addresses the skill gap, benefiting both Sales Assistants aspiring to become Retail Sales Advisors and the retail industry, which relies heavily on skilled personnel for optimal operation and profitability. Stakeholders across regions have identified this qualification as critical, reflecting its importance in improving business efficiency, service quality, and reducing unemployment by equipping individuals with essential sales skills.
Course Structure
Attend to different types of customers and resolve queries
Provide customer service and build customer relationships
Sell products in a full-service retail and wholesale sales environment
External exam presented and moderated by QCTO.
How do Learn:Blended deliver their courses:
Our courses are blended between online learning on our worldclass learning platform as well as classroom sessions (we can also do webinars if needed). This format is called Blended Learning because you take the best of both worlds to blend the best learning solution for the learners. The online component consists of reading and videos. Retail companies also prefer this approach since this leads to lower learning cost, less disruption on their operational requirements. Students are less out of the workplace and love the flexibility on when or where to learn. This is especially beneficial for retailers with multiple branches.
Are you a retailer or an SDF?
We are fully accredited with QCTO to deliver this Occupational Qualification. We focus on retail courses. Contact us now to discuss how you can benefit from our blended learning offering Occupational Qualifications. We are providing multiple companies (Small to Large) access to our learning portal for all their employees with hundreds of micro learning courses written by international subject matter experts. They also can add or convert their own courses. We can also do this on their behalf if they do not have the time or capacity. We walk with them the road.
