Occupational Certificate 99573:
Retail Supervisor
Occupational Certificate: Retail Supervisor
SAQA ID: 99573 (WR Seta)
QCTO Curriculum Code: 522201000
Credits: 100
NQF Level 04
Duration: 9 Months (6 x Contact Sessions)
Qualification Overview:
The Occupational Certificate: Retail Supervisor (SAQA ID 99573) presents a progressive pathway for professionals in the retail sector. This comprehensive qualification is meticulously structured to impart essential skills and knowledge pivotal for effective retail supervision. It covers a wide array of competencies, including managing retail teams, overseeing day-to-day operations, addressing customer complaints, and fostering customer loyalty. The course is designed with a keen focus on practical application, equipping learners with the tools to excel in dynamic retail environments. Beyond operational skills, it also emphasizes developing soft skills such as communication, leadership, and problem-solving, which are integral to a supervisory role.
For Whom is This Course Intended:
Targeted primarily at professionals currently engaged in the retail industry, this course is ideal for those aspiring to ascend to supervisory or management positions. It serves as an excellent opportunity for individuals with a foundational understanding of retail operations who wish to broaden their skill set and take on leadership roles. The program is equally beneficial for entry-level managers and seasoned professionals aiming to refine their supervisory competencies. Participants will gain insights into effective team management, operational excellence, and customer relationship management, all of which are crucial for a successful career in retail management.
Industry Significance:
In the ever-evolving and competitive landscape of the retail industry, the demand for adept supervisors who can navigate complex retail environments is constantly increasing. This qualification addresses this growing need by cultivating skilled professionals capable of elevating store operations to new heights. Graduates of this program are well-equipped to tackle the multifaceted challenges of the retail sector, driving operational efficiency and customer satisfaction. By fostering a deep understanding of the retail ecosystem, this qualification not only enhances individual career prospects but also contributes significantly to the growth and success of retail businesses. In essence, this program does not just create supervisors; it nurtures visionary leaders who can innovate and adapt in the fast-paced world of retail.
Course Structure
Concepts and Principles of Supervising Wholesale or Retail Staff
Concepts and principles of monitoring and improving performance
Implementation and Maintenance of Retail or Wholesale Operations
Concepts and Principles of Enhancing Customer Service
External exam presented and moderated by QCTO.
How do Learn:Blended deliver their courses:
Our courses are blended between online learning on our worldclass learning platform as well as classroom sessions (we can also do webinars if needed). This format is called Blended Learning because you take the best of both worlds to blend the best learning solution for the learners. The online component consists of reading and videos. Retail companies also prefer this approach since this leads to lower learning cost, less disruption on their operational requirements. Students are less out of the workplace and love the flexibility on when or where to learn. This is especially beneficial for retailers with multiple branches.
Are you a retailer or an SDF?
We are fully accredited with QCTO to deliver this Occupational Qualification. We focus on retail courses. Contact us now to discuss how you can benefit from our blended learning offering Occupational Qualifications. We are providing multiple companies (Small to Large) access to our learning portal for all their employees with hundreds of micro learning courses written by international subject matter experts. They also can add or convert their own courses. We can also do this on their behalf if they do not have the time or capacity. We walk with them the road.
